Data recovery process
Using a defective device may make the problem worse or even cause irreversible data loss.
Media evaluation
After you initiate contact and submit your case, you will receive a free shipping label for your media. Upon receipt, your media will enter the evaluation process based on the order in which it was received and the level of service requested. We aim to complete all tests within 24 hours of starting, unless otherwise noted.
The recovery technician will review the details of the test order form you submitted and assess the damage to your device. This will help them understand the failure symptoms and gather the relevant information for recovery. Following this, the hardware testing process will begin using our advanced Disklab equipment.
The technician will evaluate the type and severity of the damage, estimate the success rate, and determine the time required for recovery. At the end of the inspection, you will receive a quote for the data recovery, along with details of the detected faults. You are under no obligation to accept the quote. If you choose to decline, we will return the device to you promptly.
Data recovery
After receiving written approval from the client, the data recovery process will begin. The duration will vary depending on the type of damage and the amount of data the client has requested to recover.
Throughout the recovery process, we may employ a combination of physical and logical techniques to access any lost files.
Once all necessary actions have been taken, the recovered files will be transferred to DiskLab’s secured storage in preparation for delivery back to the client. Upon completion, the customer will receive a file list of the recovered data, along with payment details.
Disklab holds a no data = no charge policy
Receive the recovered data
The recovered data can be returned to the client in various ways, including on a USB drive or a replacement hard disk. The customer may also opt to provide their own return media or purchase it directly from our lab. A copy of the recovered data will be securely stored at the lab for thirty days before being permanently destroyed.
